Peter Blane

Survey Says

Posted in Uncategorized by wusspett on February 13, 2017

Here’s a response I submitted to a Wells Fargo survey from when I closed my checking and savings accounts:

Before Wachovia was bought out by Wells Fargo, I had been a customer since 1991 (at least with savings).  It wasn’t surprising that closing my account seemed to have little impact to Wells Fargo since I’m not a millionaire, but it is unfortunate that there are multiple industries that put their entire focus on new customers and not on customer retention.  Wells Fargo certainly falls into the absolute average of the mediocrity set forth by said industries ruled by the few and used by the masses. The experience I had with Wells Fargo’s customer service was neither satisfying nor unsatisfying. Rather, I felt a listless numbness that was an echo into the chamber left where character and morality once were.